In the days after a death, life becomes a strange mix of the deeply personal and the relentlessly practical. One moment you’re choosing who to call and what to do next, and the next you’re staring at a phone screen full of notifications—orders, messages, payout alerts—like the world didn’t get the memo. If your loved one used Depop, you may be here because you need to close Depop account after death and you want to do it in a way that’s respectful, organized, and safe.
Depop is not “just an app” when someone dies. For some families, it’s a closet’s worth of listings. For others, it’s a small business—an income stream with open orders, buyer messages, and a reputation that matters to the estate. And because Depop accounts can be tied to email, phone numbers, and payment methods, there’s also a real security component. The goal isn’t to do everything today. The goal is to take the steps that prevent preventable stress: protect the account, finish or unwind active transactions, and submit the right request so Depop can close the profile appropriately.
This guide walks you through that path—what to gather, what to say, how to handle sales and disputes, and how to reduce fraud risk while you wait. Along the way, we’ll also connect these digital steps to the bigger picture most families are facing at the same time: funeral planning, paperwork, and the decisions that come after.
Why Depop needs attention in the after-death checklist
Most families start with immediate needs—pronouncement, notifying close family, securing the home, and arranging services. A calm checklist can help you prioritize without feeling like you’re failing at grief. If you need one, Funeral.com’s guide to what to do when someone dies in the first 48 hours can help you separate the urgent from the important, and its follow-up on the first week after a death helps you pace the “account and paperwork” tasks that tend to pile up.
Depop usually falls into that first-week category, especially if your loved one was actively selling. Depop’s own help center notes that even if an account is deleted, the user is still responsible for completing or refunding outstanding sales—and disputes should be resolved before closure. That matters because unresolved transactions can lead to escalations, buyer complaints, or payment disputes that keep dragging your attention back. You can review Depop’s deletion guidance here: Depop Help Centre: How do I delete my Depop account?.
So think of Depop as one of those “quiet but consequential” steps: it’s part identity protection, part customer service, and part estate housekeeping.
Before you contact Depop: do three small things to protect the account
When someone dies, people often focus on closing accounts as quickly as possible. In reality, the safer first move is to prevent new activity—new listings, new purchases, and unauthorized access—while you gather documentation. Here are three practical steps that help most families, even if you don’t have every password.
Secure the phone and the email address tied to Depop
Depop’s support process and most payment providers verify identity through the email address associated with the account. Depop also advises contacting support from the email linked to the Depop profile for security reasons, and the request form they use is here: Depop Help Centre request form.
If you have legal authority and access to the phone, keep it powered, keep it locked, and avoid “cleaning up” apps or messages right now. If you can access the email, consider changing the email password and enabling multi-factor authentication. If you can’t access it, don’t panic—just note the problem. It helps to say, clearly, “I do not have access to the account email,” when you contact support so they can tell you what alternatives are available.
If you want a broader roadmap for passwords and documents families often need, Funeral.com’s guide on important papers, passwords, and where to store them is a practical place to start.
Stop new selling activity without making things worse
If you can log in (and you’re legally authorized to do so), your goal is not to overhaul the account. It’s simply to prevent new orders while you finish what’s already in motion. Depending on what you can access, that might mean removing listings, marking items as sold, or temporarily pausing activity. If you can’t log in, you can still move forward—just focus on getting your support request in quickly and on handling any buyer messages you can see through connected email notifications.
Take a “snapshot” for the estate file
Before anything is closed, take a few screenshots (or notes) of the Depop username, profile URL, recent sales, outstanding orders, and any visible payout balance. This isn’t about suspicion—it’s about recordkeeping. In estate administration, being able to show what existed on a certain date is often helpful, especially if disputes or refunds appear later.
Depop’s policy for closing an account after a death
Depop does provide a defined path for closing an account on behalf of someone who has died, and it’s specifically framed for immediate family. Depop’s help center states that to close an account following the death of the account holder, you should contact them through their request form, and that they can only act on requests made by immediate family. You can see that guidance on Depop’s deletion page: How do I delete my Depop account?.
Depop also explains what they need in order to proceed: proof of your relationship to the user (examples given include a driver’s license or passport) and proof of the account owner’s death (such as a death certificate or a link to an obituary). That’s the heart of this process: you’re making a Depop support request deceased account holder, and your request is stronger when it includes the exact pieces Depop says it needs.
Where to submit the request
For web users, Depop routes deletion requests through a support submission flow. Depop’s “Contact us” form is here: Depop Help Centre request form.
Depop’s deletion guidance, including the specific section on closing an account after a death, appears on this help page: Depop Help Centre: How do I delete my Depop account?.
What to include in your message so Depop can act quickly
When you’re trying to delete Depop account deceased loved one, clarity beats length. You want your request to read like a clean, complete packet. In your description field, include the Depop @username and any profile link you have, plus the email address associated with the account if it’s known. State your full name and relationship to the deceased, and explicitly say you are immediate family. Then write the request plainly—ask Depop to close Depop account on behalf of another user because the account holder has died—and mention whether there are open orders, open disputes, or pending payouts you’re aware of. Finally, attach what Depop asks for: proof of death (a death certificate or an obituary link) and proof of your relationship, as outlined in their deletion guidance.
If you’re struggling to locate the right documents, it may help to remember this: you are not doing paperwork to “prove” your grief. You’re doing it because online platforms are protecting account holders from fraud. Keeping the request clean and factual is often the fastest path to closure.
Handling orders, refunds, and disputes before the account is closed
This is the part families don’t expect: closing an account is not the same as finishing business that already happened. Depop warns that the account holder remains liable to complete or refund outstanding sales, and it recommends resolving open disputes before closing the account. That guidance appears in Depop’s deletion instructions here: How do I delete my Depop account?.
In real life, that can look like a few different scenarios.
If there are orders that haven’t shipped
If an item is sold but not shipped, the kindest choice—both emotionally and administratively—is usually to refund promptly and clearly. Buyers don’t know your family’s situation, and many will escalate to disputes if they feel ignored. If you have access to the account and can send a brief message, a simple note like “I’m contacting you on behalf of the seller’s family; they have died, and we will be issuing a refund” is usually enough. If you do not have access, mention in your support request that there are unfulfilled orders and ask Depop for the safest way to proceed.
If there are buyer disputes already open
Disputes can continue even while an account closure is pending. If you see dispute notifications through email, keep them in a dedicated folder so you can find dates and order numbers quickly. The goal is to avoid a situation where a payment provider or Depop decides a case by default because no one responded. In your support ticket, name the fact that there are Depop disputes after death and provide any order references you have.
If there are pending payouts
This is where families often feel stuck: “If we close the account, do we lose the money?” The safest approach is to document what you see (screenshots, dates) and ask Depop support directly how payouts are handled when closing an account after a death. If you know which payment method was used, note it in your request.
Also keep in mind that “payout” and “access to funds” may involve the payment provider connected to the account—so your estate file should include any connected accounts (for example, bank accounts or payment processors) that were used for Depop selling. If you’re dealing with several platforms at once, Funeral.com’s broader guide on storing passwords and digital legacy details can help you create a single place for these notes so you’re not hunting across devices later.
Reducing fraud risk while you wait for Depop support
There’s a quiet window after a death when accounts are especially vulnerable: mail is still arriving, phones are still active, and companies haven’t updated records yet. If the Depop account was popular or had a long selling history, it can attract scammers who try to gain access for resale, impersonation, or fraud.
Your best protection is a handful of precautions you can actually maintain while you’re grieving. If you can, keep the phone number active for now so you don’t lose access to verification messages needed for account support. If you have access to the email, change the password and turn on multi-factor authentication. Be cautious about “helpful” messages from strangers asking you to ship items, share passwords, or accept off-platform payments. And keep all support communications in one place, including the date you submitted your request, so you can respond quickly if Depop asks follow-up questions.
These steps are not about assuming the worst. They’re about giving yourself fewer emergencies. When your brain is already overloaded, preventing even one extra crisis is a gift.
How this connects to memorial decisions families are making at the same time
It might feel odd to talk about memorial choices in an article about Depop—and yet this is exactly how grief often works. Families are closing accounts and settling transactions while also making decisions about services, disposition, and keepsakes.
According to the National Funeral Directors Association, the U.S. cremation rate was projected to reach 63.4% in 2025, illustrating how common cremation has become for families navigating loss.
And the Cremation Association of North America reports that the U.S. cremation rate was 61.8% in 2024, with continued projections upward over time.
When cremation is part of your plan, the next questions arrive quickly: where will the ashes rest, who will keep a portion, and what will feel comforting months from now? This is where many families begin exploring cremation urns, cremation urns for ashes, small cremation urns, and keepsake urns—not as purchases, but as ways to create steadiness when everything feels unsteady.
If you’re ready to browse gently, Funeral.com’s collection of cremation urns for ashes can help you compare styles and materials at your own pace. If you know you need something more compact—either to share among family members or to fit a smaller memorial space—these collections can be helpful starting points: small cremation urns and keepsake urns.
Some families also choose wearable memorials as part of their plan, especially when grief is mobile—when you want a piece of remembrance that can travel with you into daily life. That’s where cremation jewelry and cremation necklaces often come in. You can explore Funeral.com’s cremation jewelry and cremation necklaces collections, and if you want a practical explanation first, Funeral.com’s guide Cremation Jewelry 101 walks through how these pieces work and what to expect.
If your grief includes an animal companion, you may also be searching for pet urns, pet urns for ashes, or pet cremation urns. Funeral.com’s pet cremation urns collection includes many styles, and some families find comfort in more personal designs like pet figurine cremation urns for ashes or smaller shareable options like pet keepsake cremation urns for ashes.
And when families ask “What now?” they’re often asking two questions at once: “What do we do with the remains?” and “How do we do it without making a decision we’ll regret?” If you’re weighing keeping ashes at home, Funeral.com’s guide on keeping ashes at home offers calm, practical considerations. If your family is considering water burial as part of a scattering or ceremony plan, the guide on water burial can help you understand common rules and respectful approaches. If cost is driving decisions, Funeral.com’s explainer on how much does cremation cost can help you map out realistic expectations.
All of these choices can feel like too much—especially when you’re also dealing with a platform closure like Depop. But there’s a hopeful truth here: you don’t have to solve everything in one sitting. One email to Depop. One folder for documentation. One small decision at a time.
A simple closing script you can paste into your Depop request
When you’re ready to submit, it can help to have language that stays factual and calm. You can adapt something like this: “I am an immediate family member requesting to close the Depop account of the deceased account holder. Depop username: @_____. Profile link (if available): _____. The account holder has died, and I have attached proof of death (death certificate or obituary link) and proof of my relationship, as requested. Please confirm the next steps to close the account and advise how any outstanding orders, disputes, or payouts should be handled.”
This wording follows Depop’s stated approach to closing an account after a death, including their request for proof of relationship and proof of death, as described on their deletion guidance page: How do I delete my Depop account?.
Final reassurance: you’re doing a hard thing the careful way
Closing an online resale account is not the part of grief anyone prepares for. But it’s a real, modern piece of caring for someone after they’re gone—protecting their identity, protecting the people who bought from them, and protecting your own time and energy from preventable mess.
If you’re feeling behind, you’re not. You’re grieving. Take the next smallest step: gather the username, submit the request, and let support do what they’re there to do. And when you’re ready for the other decisions—whether it’s what to do with ashes, choosing keepsake urns, or exploring cremation jewelry—you can come back to those with a little more breathing room.
